Currently Available Payment Methods:
✔️ Credit or Debit Card
✔️ Apple Pay, Google Pay, or Shop Pay
✔️ Bank Transfer / QR Code
✔️ 3 Interest-Free Installments via Klarna

For bank transfers, payment is due immediately. The payment details will be displayed after completing your order, and a QR code along with your invoice will be sent to your email.

Bank Transfer Details:

• IBAN: CZ05 0800 0000 0022 5270 4273
• Recipient: Complex
• Variable Symbol: Your 4-digit order number with the prefix "CXEU"

All orders are shipped from our logistics center near Ostrava, Czech republic.

You can enter your discount code in the field labeled "Discount Code" at the final step before completing your order.

Your invoice is automatically sent to your email immediately after completing your order.

If you can’t find it, please check your "SPAM" or "Promotions" folder. If it’s still missing, feel free to contact us, and we’ll be happy to assist you.

We strive to ship all orders as quickly as possible. If you need to make changes or cancel your order, please contact us within 1 hour of placing it at info@officialcomplex.com.

Make sure to include your order number (e.g., "CXEU12345") in your request.

If your order has already been processed, modifications or cancellations will no longer be possible.

If your package arrives damaged, please contact us at info@officialcomplex.com and include the following:

(1) Your order number (e.g., “#CXEU12345”)
(2) Required photos for the shipping carrier's claim process:

• A full view of the shipping box
• A close-up of the damaged area on the packaging
• A clear image of the shipping label
• An inside view of the package (including protective filling)
• A photo of the damaged product itself

Our team will assist you and guide you through the claims process.

You can find detailed instructions on returns and claims in the "Returns" section located in the footer of our website.

If you believe we could create something great together, we'd love to hear from you.

Send us a brief email at info@officialcomplex.com, and let’s discuss the possibilities!

If you still need assistance, please contact us at info@officialcomplex.com. We’ll respond to your inquiry within 24 hours.